Turnaround
All orders are shipped within 6-8 weeks between the hours of Tuesday – Sunday, 10am – 6pm.
Carriers
We use the following carrier to deliver our orders:
Free truck delivery for western Washington and Portland Oregon.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
Free truck delivery to western Washington. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email info@robinsonclark.com to request a refund and we will assign you a tracking #.
2. Ship your returned item, in its original packaging, to:
Robinson Clark
Returns Department Tracking #
132 S. 162nd St.
Spanaway WA 98387
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are damaged or altered in any way.
Merchandise that has been used or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Paypal
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address For Check/Money Order
Robinson Clark Inc.
Returns Department Tracking #
132 S. 162nd St.
Spanaway, WA, 98387
